What Happened To Customer Service?
Customer service more than ever before has the potential to create (or lose) enormous value to companies and their customers.
Do You See What You Believe?
Do you see what you believe, or do you believe in what you see? Both are biases that you need to overcome, or you will almost always be blind-sided by an alternate reality
Obsessed About Quality? Do Your Products Have Soul?
The idea that products have soul is perhaps only understand by the Japanese, the French and the Italians.
Reinterpreting Drucker The Management Guru
How many people do you know could reinterpret Drucker, the management guru, and make his work relevant again?