Operations

The Department That Should Not Exist

The Department That Should Not Exist

In operations work, a quality control department is often a tell that a company catches symptoms instead of tracing causes. Higher education is covered in the same tell: a survey write-up that casts the wounded as lapsed customers instead of witnesses, a trust committee where the winners examine the winners, and an accreditor’s rulebook that never tests the outcome families borrow against.

Combating Coronavirus Misinformation

Combating COVID-19 Coronavirus Misinformation

Coronavirus stories are everywhere. Too many of these stories are wrong. Here are the relevant facts to inform our policy strategy

A Guide For Improving Procurement Performance

Bundle of Money saved by Procurement

Surprisingly few senior executives really understand the scope of procurement. Why is procurement still so under-leveraged, and what should be done about it?