Improving Procurement – Part 2
Interested in improving procurement? Many procurement organizations fail to achieve their potential by making one or more of five common missteps
Procurement Improvement At Your Fingertips – Part 3
Procurement improvement? Your procurement function could add enormous value to the strategic equation, helping to reshape your business economics
When Smart Can Be Really Dumb!
Over the years websites have become really smart. With the use of cookies (the little trackers websites leave behind on your computer), they can track where you came from, how often you have visited, what topics you lingered on and a mind bending number of other facts.
Enlightened Service – Keeping A Customer For Life!
Service as a discipline appears to be under siege. Airlines charging for a checked bag, and considering charges for carry-ons or using the toilet on board, are all signs of this trend. The race is on to penny-pinch the most valuable asset of any business, it’s customers.
Time To Think About Supply Chain Shortages?
Despite their pivotal role in the high technology supply chain, electronic components are essentially a cyclical industry akin to older markets like steel and housing.
What Happened To Customer Service?
Customer service more than ever before has the potential to create (or lose) enormous value to companies and their customers.