Improving Procurement – Part 2
Interested in improving procurement? Many procurement organizations fail to achieve their potential by making one or more of five common missteps
Procurement Improvement At Your Fingertips – Part 3
Procurement improvement? Your procurement function could add enormous value to the strategic equation, helping to reshape your business economics
Why Was The New iPhone Delayed?
Why was the new iPhone delayed? Was the delay driven by a series of tactical circumstances, or reflective of a deeper strategic perspective at play?
Enlightened Service – Keeping A Customer For Life!
Service as a discipline appears to be under siege. Airlines charging for a checked bag, and considering charges for carry-ons or using the toilet on board, are all signs of this trend. The race is on to penny-pinch the most valuable asset of any business, it’s customers.
Time To Think About Supply Chain Shortages?
Despite their pivotal role in the high technology supply chain, electronic components are essentially a cyclical industry akin to older markets like steel and housing.
What Happened To Customer Service?
Customer service more than ever before has the potential to create (or lose) enormous value to companies and their customers.