Supply Chain Management: An Introduction and Guide to Increasing Performance
This guide will help you understand how Supply Chains work and what Supply Chain Management can do to improve performance
Enlightened Service – Keeping A Customer For Life!
Service as a discipline appears to be under siege. Airlines charging for a checked bag, and considering charges for carry-ons or using the toilet on board, are all signs of this trend. The race is on to penny-pinch the most valuable asset of any business, it’s customers.
What Happened To Customer Service?
Customer service more than ever before has the potential to create (or lose) enormous value to companies and their customers.