Wow! The World Is Amazing!

Surprised woman looking at the world

There are some images of the world that have such an effect on you that the only thing you can do is say wow!

What Happened To Customer Service?

Customer Service Frustrated Girl

Customer service more than ever before has the potential to create (or lose) enormous value to companies and their customers.

Do You See What You Believe?

Look behind you. Make sure you see what you believe

Teams that believe the same way, that lack diversity of thought, or avoid honest questioning of the facts, will almost always be blind-sided by an alternate reality

Where Does Talent Come From?

Sara Shivamber showing her talent as a dancer

People don’t like to do things they aren’t “good” at. So they give up, assuming they simply don’t possess the talent for math or skiing or the violin.