I have written previously that customer service as a discipline appears to be under siege. Airlines charging for a checked bag, and considering charges for carry-ons or using the toilet on board, are all signs of this trend. The race is on to penny-pinch the most valuable asset of any business, it’s customers.Continue reading
The company without a strategy is willing to try anything. - Michael Porter -
The essence of strategy is choosing what not to do
Despite their pivotal role in the high technology supply chain, electronic components are essentially a cyclical industry akin to older markets like steel and housing.
As with steel and home building, growth expansion requires significant skills and capital expenditures, thus additions and reductions tend to be uneven and disruptive. And, like those industries, the willingness to get caught up in trend extrapolation has a powerful allure.
Every participant in the supply chain gets caught up in the frenzy, thus the acceleration to the top and the inevitability of the cycle.Continue reading
There is only one boss – the Customer. And he can fire anybody in the company from the chairman on down, simply by spending his money somewhere elseSam Walton
Or Believe What You See?
Teams that believe the same way will almost always be blind-sided by realityContinue reading
Daniel H. Pink has written a terrific book called “A Whole New Mind – Why Right-Brainers Will Rule The Future”. I recommend it to anyone who is concerned about job survival in this new age.
Daniel postulates that the world has evolved through three distinct ages over the last 150 years – The Agricultural Age, The Industrial Age, and The Information Age. More importantly, he speculates we are entering what he calls The Conceptual Age. One which favors “Right Brainers” (creators and empathizers) over the traditional “Left Brain Skills” (analysts).Continue reading