Globalisation: The Redistribution Of Hope
The redistribution of hope. Optimism is on the move—with important consequences for both the hopeful and the hopeless
Enlightened Service – Keeping A Customer For Life!
Service as a discipline appears to be under siege. Airlines charging for a checked bag, and considering charges for carry-ons or using the toilet on board, are all signs of this trend. The race is on to penny-pinch the most valuable asset of any business, it’s customers.
Time To Think About Supply Chain Shortages?
Despite their pivotal role in the high technology supply chain, electronic components are essentially a cyclical industry akin to older markets like steel and housing.
What Happened To Customer Service?
Customer service more than ever before has the potential to create (or lose) enormous value to companies and their customers.
Reverse Auction & Supplier Relationships
Reverse auctions are almost ubiquitous and are being used daily to drive supplier prices down in a variety of categories of products and services.
Do You See What You Believe?
Do you see what you believe, or do you believe in what you see? Both are biases that you need to overcome, or you will almost always be blind-sided by an alternate reality