Transformation

Happy New Year!

Sun over the Happy New Year horizon

Happy New Year! Three words oft repeated during the holiday season.

Enlightened Service – Keeping A Customer For Life!

Enlightened service leads to more profits

Service as a discipline appears to be under siege. Airlines charging for a checked bag, and considering charges for carry-ons or using the toilet on board, are all signs of this trend. The race is on to penny-pinch the most valuable asset of any business, it’s customers.

Do You See What You Believe?

Look behind you. Make sure you see what you believe

Teams that believe the same way, that lack diversity of thought, or avoid honest questioning of the facts, will almost always be blind-sided by an alternate reality

Lifetime Employment – Apply Here

Happy man celebrating lifetime employment

Lifetime employment used to mean staying with a company until retirement. Nowadays, few workers are interested in staying at a single company until retirement.

Three Fundamental Beliefs

The King's Strategy Game

The most important factors that shape my views on strategy? I am driven by three fundamental beliefs: