Enlightened Service – Keeping A Customer For Life!
Service as a discipline appears to be under siege. Airlines charging for a checked bag, and considering charges for carry-ons or using the toilet on board, are all signs of this trend. The race is on to penny-pinch the most valuable asset of any business, it’s customers.
Do You See What You Believe?
Teams that believe the same way, that lack diversity of thought, or avoid honest questioning of the facts, will almost always be blind-sided by an alternate reality
New Age Job Survival – How To Stay Employable
“A Whole New Mind – Why Right-Brainers Will Rule The Future”. I recommend it to anyone who is concerned about job survival in this new age.
Lifetime Employment – Apply Here
Lifetime employment used to mean staying with a company until retirement. Nowadays, few workers are interested in staying at a single company until retirement.
Three Fundamental Beliefs
The most important factors that shape my views on strategy? I am driven by three fundamental beliefs: